How does escrow work?

Once an offer is accepted or a hire is made, the contract is created in a "signed" state. No payment is required at this point.

In the contract workroom, the client transfers the full contract amount in a single payment into escrow. The contract then becomes "active" and all milestones are marked as funded — the specialist can start work.

When the specialist submits a milestone, a 3-day review period starts for the client. The client can approve the work, request a revision, or — if they take no action — the milestone is auto-approved once the period ends.

The moment a milestone is approved, the corresponding amount moves straight into the specialist's "Available to withdraw" balance. Once every milestone is approved, the contract is marked as completed.