Help Center

How does escrow work?

Milestone escrow — when and how your money is protected, and when it reaches the specialist.

When is payment released?

How the 3-day process from milestone submission to approval works.

Payment methods and fees

Which cards and wallets are supported, and how fees are calculated.

Managing bank cards

How to add, remove, and choose a card for withdrawals.

How to post a project

The steps for creating a job posting through the 5-step wizard.

Managing proposals on your project

Reviewing, chatting with, declining, and hiring from proposals.

How to send a proposal

Sending proposals on job postings and reaching out to clients directly.

Completing your profile

Why your profile needs to be complete and how it gets rated.

Verifying your account via SMS

How the phone-number verification step during registration works.

How disputes are resolved

How funds are protected when a conflict arises and how a decision is reached.

Cancelling a contract and getting refunded

Where the money goes when a funded contract is cancelled.